Team Leader Front of House ** Applicants need to be 18 years old or above for this position** We're seeking a highly motivated individual to lead front of house in the Tree Tops Cafe at Rushmere Country Park ensuring that food is served to a consistently high standard, while promoting catering services, maximising revenue and profitability and adding to the customer experience. Main Areas of responsibility: Front of House Co-ordinate all front of house operations, ensuring staff are effectively deployed Deliver a consistently high level of customer service so that customer expectations are exceeded To oversee and prioritise service to ensure customers are served efficiently and in a timely manner Promote and maintain high standards of personal presentation and personal hygiene Promote and maintain high standards of Café presentation, ensuring a welcoming clean, safe and hygienic environment Ensure that counters, fridges, display units and vending machines are clean, well presented and adequately stocked with only in date goods Ensure that front of house staff are well presented and deliver excellent customer service Work closely with the Chef/ Catering Manager to ensure a co-ordinated and timely approach is achieved and maintained Work with the management team in planning & presenting The Greensand Trust programmes and special events To provide cover in emergencies/holiday/absences Ensure exhibits inside and outside are clean, safe and operational, reporting faults to technical staff as appropriate Payment transactions Ensure that tills are prepared and be responsible for the daily cashing up and reporting of takings. Process takings from the vending machines. Monitor cash differences, ensuring discrepancies are investigated and losses are minimised. Work with the Chef / Catering Manager in recording and reconciling cash receipts. Ensure the Trust cash handling procedures are followed at all times. Leadership and Support Manage the team of catering assistants/enablers. Identify staff training needs and facilitate the recruitment, training and appraisal of catering assistants. Prepare front of house team rotas, ensuring that appropriate staff levels are set to meet known peaks and troughs, keeping staffing costs to a minimum level consistent with service requirements Ensure that staff are advised of their rota’s in good time and attend accordingly, reporting any issues of lateness, non-attendance etc. To be a first point of contact for catering assistant HR related issues Work closely with Kitchen staff and other Team Leaders to co-ordinate support as required to deliver good service, providing ‘hands-on’ service when required. Contribute to the development of new ways to enhance visitor engagement with food and eating at Rushmere Country Park Customer Service Lead the team in delivering excellent customer service. Respond to customer feedback in an appropriate manner, taking actions with the relevant internal departments Monitor customer flow and make adjustments where needed to speed up service and meet internal and external customer demands. Take account of customer feedback and trends when contributing to the menu planning process and creating special food events. Housekeeping and Safety Ensure that appropriate food hygiene standards are maintained at all times. Ensure that stock is appropriately displayed and rotated and that out of date or unfit stock is removed. Ensure that all front of house areas are kept clean and tidy, with a thorough clean at the end of each day. Carry out regular checks of front of house equipment and premises to ensure safe and good working order. Report faults and arrange maintenance as required. Report any accidents and near misses in line with Rushmere Country Park’s Accident Reporting Policy. Co-ordinate the evacuation process according to procedure. Ensure the security of Rushmere Country Park’s visitors, staff, cash and property by following procedures. General During the absence of the Food Services Manager provide support to their cover. Any other duties as may be reasonably expected of a Team Leader. To ensure all policies and procedures are adhered to, in line with Legislation and Trust Policies Details of education required and qualifications needed: Five Grade C GCSE, or equivalent, in English and Maths Qualified or willing to be qualified in First Aid at Work A qualification in hospitality, catering or a related area desirable Details of special skills/experience/aptitudes needed: Experience within a similar environment desirable Supervisory experience beneficial Flexible and willing approach Experienced in cash handling and reconciliation Food Hygiene Certificate Excellent personal presentation and personal hygiene standards Good communication skills Excellent customer service skills Good team player Self-motivated, ability to effectively prioritise tasks Calm under pressure and able to organise and deal with multiple tasks, allocate work effectively and respond quickly to changes in demands Ability to use email, word and spreadsheets Any other considerations: Weekend and bank holiday working There will be limited flexibility in taking time off during school holidays Hours of work: Annualised Contract - no fixed working hours applicable to your employment. Your normal working hours are based upon your working 2,080 hours per 52-week year (1 April to 31 March) based on 40 hours per week, Sunday to Saturday. Salary: £19-20K dependent on experience Annual leave entitlement: 28 days working days holiday in each complete holiday year inclusive of statutory and public holidays, pro rata in accordance with hours worked Pension: If you are eligible, The Greensand Trust will auto-enrol you into a pension scheme, in accordance with The Greensand Trust pension auto-enrolment obligations. Vehicle & travel requirements: Due to our location your own vehicle is essential. On occasions you may be required to visit other offices in the local area. A mileage allowance is given for travel in your own vehicle. job-description-team-leader-catering-servicesapr21.docx To find out more about the role please email [email protected] - to apply send in your CV and covering letter also to this email address.